Delivery Policy

Introduction

At NexGen CCTV, we aim to ensure that your products are delivered to you quickly and safely. This Delivery Policy outlines our processes, delivery options, and guidelines to help you understand how we manage your orders from our warehouse to your doorstep.

1. Delivery Timeframes

  • 1.1 Processing Time: Orders are typically processed within 2-3 business days after payment is received. Processing times may vary during peak seasons or due to product availability.
  • 1.2 Shipping Time: After processing, delivery times depend on the shipping method selected at checkout. Standard delivery typically takes 2 to 3 business days, while expedited shipping options may take 1 to 2 business days.
  • 1.3 Estimated Delivery Date: An estimated delivery date will be provided at checkout. Please note that this is an estimate and not a guaranteed delivery date.

2. Delivery Charges

  • 2.1 Shipping Costs:  The total shipping cost will be displayed at checkout.
  • 2.2 Free Shipping: Free shipping may be available for orders over a certain amount or during promotional periods. Eligibility for free shipping will be indicated during the checkout process.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier's website.

5. Delivery Issues

  • 5.1 Delayed Delivery: If your order has not arrived within the estimated timeframe, please contact us at [Your Contact Information]. We will work with the carrier to resolve any issues.
  • 5.2 Damaged or Missing Items: If your order arrives with damaged or missing items, please report this to us within 3 days of delivery. We will arrange for a replacement or issue a refund, as appropriate.
  • 5.3 Incorrect Address: Customers are responsible for providing accurate shipping information. NexGen CCTV is not responsible for orders delivered to an incorrect address provided by the customer. If an incorrect address is provided, additional shipping charges may apply to redirect the order.

6. Contact Information

For any questions or concerns about our delivery policy, please contact us at:

NexGen CCTV
07956395655

info.nexgencctv@gmail.com